STAIRs (Social Tenant Access to Information Requirements) is a new law set out by the UK Government to make it easier for residents to find out information about their housing association.
We want to be transparent about how we run our organisation, so we've created this publication scheme as a one-stop shop for all your information and governance needs. If you can't find what you're looking for below, email dataprotection@futureshg.co.uk and we'll see if we're able to share the information with you.
You can read our STAIRs policy by clicking here.
We'll continue to update this page throughout the year so you've got access to relevant and up-to-date information about our organisation. If you've got any suggestions of information you think you should be included, fill in the form at the bottom of the page.
Everything you need to know about STAIRs... in two minutes!
We know that new legislation can feel confusing - so we're trying to make it as easy as possible to understand. Watch this quick explainer video to find out everything you need to know about STAIRs, in less than two minutes.
- Governance and decision making
- Finance and spending
- Housing stock management
- Performance
- Housing services and tenant liaison
- Lists and registers
- Social housing management
About us
Location and opening arrangements
Our decision-making process
- Articles of Association
- Standing orders
- Register of interests - Board
- Register of interests - Committee members
- Mutuals Public Register: Five Doorways Homes Limited
- Mutuals Public Register: Futures Homescape Limited
- Mutuals Public Register: Futures Homeway Limited
You can find lots of additional information about how we run and are registered on Companies House.
We're also part-owner of Access Training East Midlands, and you can find information about how they run and are registered on Companies House.
Board meeting summaries
Board performance reports
Customer consultation documents
Audited accounts and financial statements
- 2024-25 Annual report and financial statement
- 2023-24 Annual report and financial statement
- 2022-23 Annual report and financial statement
- KPMG Annual Internal Audit Report 2025-26
Rent collection and rates
- Rent increase leaflet - 2026
- Extract from financial statement 2025/26: rent
- Service charge FAQs
- Extract from financial statement 2025/26: service charges
Procurement policy
Financial Services Register
Corporate plan and objectives
Property condition and improvement to property
You can find information about our compliance information in our Board performance reports:
Decants
Stock and asset condition data
Performance reviews and evaluation reports
Tenant Satisfaction Measures
Media releases
Complaints handling, procedures and performance metrics
- How we deal with complaints
- Learning from complaints and feedback
- Housing Ombudsman landlord performance report - 2025/26
- Complaints and service improvement annual report
Information request/data breaches
Health and safety performance and assessments
Regulatory performance
Services, advice and guidance for customers
Our ESG report includes information about the following registers:
- Gas safety registers
- Fire safety risk assessments, for communal and multi-occupancy buildings
- Electrical safety records
- Asbestos register
- Water hygiene logs/legionella risk assessments
You can read our ESG report on our Publications page.
Estate inspection schedules
Policies and strategies
- Aids and adaptations policy
- Antisocial behaviour policy
- Assignment of tenancy policy
- Compensation policy
- Data protection policy
- Decant (temporary relocation) policy
- Domestic abuse policy
- Hate incidents and hate crimes
- Compensation policy
- Complaints and compliments policy
- Neighbourhood facilities and communal spaces policy
- Equity and diversity
- Health, safety and environment policy
- Home choices policy
- Pets policy
- Repairs policy
- Safeguarding policy
- Succession policy
- Tenancy policy
You can see all our customer facing policies on our Policies and compliance page.
Make a suggestion about STAIRs
Fill in this form if you have a suggestion for information you'd like to see on our STAIRs publication scheme. We'll respond to all queries but we may not be able to provide the information you'd like to see.
From April 2027, you'll be able to use this section to make a request for information under STAIRs.
