We want to know what our customers think and use their views to learn and improve. We provide many ways for customers to shape our services, including a vibrant, growing online community. We regularly change how we work to respond to customer needs.  

In 2021-22 we...

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…had 2,000 interactions with customers through My Voice, our online community.

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…continued investing in digital services for customers to the tune of £4m since the project started in 2020-21.

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…found that 88% of customers are happy with our digital self-service.

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How we helped...

Our Futures community

We asked our customers how they feel about being part of our online Futures community. Discover in their words what it’s like being a My Voice member. 

Make your voice heard
Meet Joe

Want to make your voice heard? Join My Voice and have your say.

Click here to meet Joe who supports the My Voice community.

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